Fifteen minutes with the Square Mile stalwarts of which every City sybarite should be aware…
After four years as head concierge at Tower 42, Terry Burns set up City Concierge in 2002, after enquiries for the supply of his services started to spread from the old NatWest Tower to other buildings and institutions in the City. Thanks to a high-quality network of suppliers of products and services, Terry is able to offer clients everything from VIP access to sold out concerts and exclusive nightclub events, to luxury sports car hire and the lease of private jets.
What is the key to running a successful concierge?
The key is ’passion’. Passion for helping people and having the right services and contacts at your fingertips to give a first-class service.
Which tickets are the hardest to come by?
Most tickets are obtainable but often at a premium price.
What’s the strangest request you’ve ever had?
One of my clients, who was expecting her first child, asked me to arrange a three-course meal of ice-cream only. Needless to say, her wish was my command.
Biggest risk you’ve ever taken in business?
I invested in a property for the long term and financial gain; which sadly, it went tits up. I lost a lot of money.
The thing you are most scared of is…
Confined spaces; so the thought of being in a tunnel on an underground train, which has stopped for more than one or two minutes, terrifies me.
What would you do as a Mayor of London?
If I was the Mayor, I would revolutionise working hours to lessen the impact of rush-hour commuting. I would encourage work-at-home for employees three out of five days a week. I would also encourage wellbeing interventions at the workplace to relieve the everyday stress of working in the City.
Three historic or living figures you’d like to have dinner with?
Bill Clinton, Jackie Onassis and the Queen.
The person you’d most like to punch in the face?
My ideal person would be an ex-friend whom I had purchased a property with.
Biggest ever indulgence…
In 2015 you are going to…
Travel, restructure some of the exclusive events I have at my fingertips, contact a lot of very high-end individuals and keep Tower 42 as the Best Place to work in the City.