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We are always committed to delivering the very best customer service and giving you memorable experiences and consequently we have won numerous awards for our work.


About ›WOW Awards 2011

City Concierge are proud to reveal that Terry Burns has been rewarded a prestigious WOW award for outstanding customer service in the UK’s only customer nominated award for delivering great service.

The WOW awards are a non profit organisation who are committed to helping organisations reap the benefits of increased Employee Engagement and Outstanding Customer Service.


About ›WOW Awards 2010

City Concierge’s Terry Burns has been named as a WOW Award finalist for the Most Inspiring Frontliner 2010. Terry has been working as a concierge in the centre of London, and has a pivotal role in meeting and greeting the guests; ensuring all visitors feel welcome. Terry can boast a wealth of experience having worked as a concierge since 1982, and his enthusiasm for the job is still evident to this very day.

Presentation and passion are two very important elements to Terry’s role, and by ensuring he keeps to his own high standards, he makes certain that all first impressions are positive ones.


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